FAQ
1. What areas do you service?
We currently service all of Western Australia
2. Do you do cleaning other than commercial?
Yes upon request we can do vacates, industrial cleans, deep factory cleans, deep cleans, short or long term stay accommodation etc. Customised cleaning is available upon request.
3. Do you work early morning, nights and weekend?
Yes, these are the most important times in commercial cleaning to be available
4. Do you mind cleaning around people?
That is not a problem if it is what you prefer. It is usually easier though for both parties if no one is around - or just limited staff are still working.
5. Are your staff police cleared as we have security alarms you will need to know that no one else can?
Absolutely. Management goes in and writes a thorough checklist which staff need to adhere to each clean which includes alarm codes on them. Staff MUST make their own note of this code and give the initial checklist back before it being replaced with one without the codes written on them.
6. For commercial cleaning do you recommend 1 or 2 cleans per week?
Depending on how many staff are employed. If you have 15 plus sharing common area's (toilet, kitchen etc) I would recommend a smaller clean mid week and a full clean on the weekends
7. Do you supply all your own equipment and products?
Yes everything, we can also clean your tea towels and bring clean ones with us to each clean
8. Can we suggest you clean with organic or a particular product instead?
Yes, we can stock your preference instead of our usual supply. We offer organic and non organic.
9. Do you supply bin bags?
Yes we do at no extra cost. Bin bags are coloured ones to brighten up the room and with a fresh citrus or floral smell.
10. Can you wash our tea towels too?
Yes and they can be returned and replaced each clean and the dirty ones taken on exit to be washed and then replaced next clean
11. Can we write out a checklist for you to follow?
Yes, we write our own checklist and get you to sign off on it but you are more than welcome to provide us with one also. It's best to all be on the same page.
12. Can we pay monthly?
Yes. Monthly is preferable but we are happy to agree to your terms of payment if 30 days is not suitable for you
13. Are staff insured?
Yes, Public Liability insurance up to $10 Million and Workers Compensation
14. Are staff in uniform?
Yes. All staff are in uniform and if requested steel capped boots and safety glasses also. Whatever you need Neat as a Button will supply to meet your OH&S regulations
15. Do you do anything to prolong hygiene in between cleans?
Yes, we provide loo flowers for a constant clean and aroma every flush. We supply aromatic and colorful bin bags to brighten the office and make it always smell clean.
16. Does Management do spot checks?
Yes
17. Does Management make regular contact with us (the client)?
Yes
18. Are you available all hours/Public Holidays?
Yes
19. Are you flexible with time and schedule changes?
Yes
20. Do you do high pressure cleaning?
Yes
21. Do you clean carpets?
Yes
22. Do you use buffers for some floors?
Yes
23. Can we have the above every now and then instead or even twice a year and not every clean?
Yes
24. Can we contact the Management anytime?
Yes, if you are a client email support@neatasabutton.com.au or call the owner direct on 0405 328 906
25. Do you clean windows?
Yes
26. Do you clean keyboards, phones and mouses?
Yes
27. Do you clean/dust desk items and are the staff careful?
Yes - we lift items and clean under them and we also unravel phone cords. We recommend you see a checklist (ask for one at info@neatasabutton.com.au)
28. If you could describe your cleaning technique in one word, what would it be?
Thorough
Got a question not answered here? Please email us and we will be back in contact with you with the answer.
